Membership & Refund Policy

01Overview

This Refund Policy explains when and how refunds are issued for purchases made through ViG, including memberships, digital access, and Armory merchandise. It should be read alongside our Terms of Command.

We want every commander to be satisfied. If something is wrong with your order, contact us and we will work to make it right.

02Memberships & Digital Access

Digital products — including premium memberships, tool access, and downloadable resources — are delivered electronically and may be consumed immediately. Because of this, digital purchases are generally non-refundable once access has been granted, except where required by law or where the product is faulty or was not delivered as described.

If you were charged in error or could not access what you paid for, contact us within the window below and we will investigate.

03Armory Merchandise

Physical merchandise from the Armory may be returned if it arrives damaged, defective, or incorrect. Items must be unused and in their original condition and packaging where possible. We may ask for photos to verify a damaged or defective item before approving a return.

04Refund Window

Requests for eligible refunds or returns must be made within 14 days of purchase (for digital orders) or within 14 days of delivery (for Armory merchandise), unless a longer period is required by your local law.

05How to Request a Refund

To request a refund or return:

• Contact us at the email below with your order reference and the reason for the request.
• Include any supporting detail or photos where the item is damaged, defective, or incorrect.
• Wait for confirmation and return instructions before sending any physical item back.

06Processing & Timing

Once a refund is approved, it is issued to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your payment provider. Shipping costs are non-refundable unless the return is due to our error.

07Non-Refundable Items

The following are generally not eligible for a refund:

• Digital products that have been accessed, downloaded, or consumed, except where faulty.
• Memberships after a renewal date has passed, except where required by law.
• Custom or personalised merchandise, unless it arrives damaged or incorrect.
• Items returned outside the refund window or not in returnable condition.

08Exchanges & Replacements

If your merchandise arrives damaged or the wrong item was shipped, we will arrange a replacement or exchange where stock allows. If a replacement is not available, we will issue a refund for the affected item.

09Chargebacks

Please contact us before initiating a chargeback with your bank or card provider. Most issues can be resolved quickly and directly. Unwarranted chargebacks may result in loss of access to paid features and the ViG community.

10Contact

For any refund or order question, reach our command channel:

Email: command@vig.team
Discord: discord.gg/evonywithvig